We ask all clients to read this policy before booking. By paying a deposit, you agree to these terms.

1. Standard Appointments

Deposits
All bookings require a £30 deposit to secure your appointment. The deposit is taken off the cost of your treatment on

the day.

Rearranging or cancelling
Please give us at least 48 hours' notice if you need to rearrange or cancel.

48 hours' notice or more: your deposit moves to your new appointment.

Less than 48 hours' notice: your deposit is lost.

No-shows
If you do not attend your appointment without letting us know, you will lose your deposit.

Late arrivals
If you arrive late, we may need to shorten your treatment so the next client isn't delayed. If we can't safely carry out the treatment in the time left, we'll treat it as a late cancellation.

2. Courses & Packages

Deposits
Courses and packages require a 50% deposit at the time of booking. This deposit is non-refundable.

Offers
Any course or package bought on an offer or promotional price is non-refundable in full.

Rearranging sessions
The same 48-hour notice rule applies to each session in your course. If you give less than 48 hours' notice or don't attend, that session is forfeited and counts as used.

Expiry
Courses and packages must be used within 12 months of purchase.

3. B-TOX Treatments

Consultation required
All clients must attend a face-to-face consultation before their B-TOX appointment. This treatment needs a medical prescription, signed off by a nurse prescriber or doctor.

Deposits
A £60 non-refundable deposit is required when booking. It is taken off the cost of your treatment on the day.

Suitability
If the prescriber decides the treatment isn't suitable for you, your deposit can be put towards an alternative treatment.

Rearranging or cancelling
The same 48-hour notice rule and no-show terms from Section 1 apply.

4. General

We have the right to decline or stop treatment if it's unsafe to go ahead, for example if you are unwell, pregnant or breastfeeding, or have a medical change since your consultation.

If we need to cancel or rearrange, your

deposit will be moved to a new appointment or refunded in full, whichever you prefer.

This policy doesn't affect your statutory rights.